Because most of our items our Custom Made; they are Non-Returnable, and Non-Exchangeable.
The only items that can be Returned or Exchange are the Plain Tungsten Rings without Customization (Inside or Outside Engraving) or a finish. There is a 15% restocking fee and the buyer is responsible for the shipping both ways. Ring must be in new condition and with in 30 days of the purchase date.
If it says: "This ring is custom made once you place the order; therefore it is a non-returnable or exchangeable item. Please double check your size before ordering" in your ring details, then it cannot be returned or exchanged.
Please e-mail us at: firstname.lastname@example.org if you have any questions.